Terms and Condition

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as many revisions as stated in
your package details. We focus on providing the best services to our customers and will continue revising until your
needs are met. You are not liable to pay additional price if the design concepts are not changed. You will have your
revised design in 48 hours.

 

TURN AROUND TIME

Brand Perfect Studio has 48-72 hour turnaround time for most design services. This is not the complete time from start
to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of
service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days. For
example:

  • Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
  • Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.

 

100% MONEY BACK GUARANTEE

Brand Perfect Studio offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of
their money paid for the service back under the following circumstance:

  • We rework the ordered design and keep on revising it until you are 100% satisfied.

 

REFUND POLICY

Brand Perfect Studio offers a 100% Refund on all its design services, however it is not an unconditional 100% refund
and certain conditions still apply. Brand Perfect Studio Refund Policy will be Void if:

  • You have chosen a special or a custom package.
  • The primary design concept (for any service) has been approved.
  • The Logo has been finalised.
  • The website has been designed, developed and deployed live.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the project.
  • The company has not been contacted for more than 2 weeks.
  • Company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to
    the service will not be subject to refund under any circumstances.
  • Once a client has accepted multiple sets of revisions (for any service),
    • The client may be entitled to claim 50% of the refund after discussion with their Project
      Manager.
    • The refund approval will be at discretion of Brand Perfect Studio Management.
    • Management’s decision on the matter will be final.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service,
    refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • Cancellations of orders prior to project initiation due to reasons unrelated to the design service
    itself for any number of reasons will be subjected to a 33% cancellation administrative fee.

Note: Brand Perfect Studio holds all the rights to reject any project or cancel the
contract whenever it deems necessary. After the refund, you will not have any rights to use the designs
for any purpose; they will be the sole property of Brand Perfect Studio. The company will be the
rightful owner of the designs.

Services not related to design services are not eligible for refunds under any circumstances. They are
not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal
of any kind, they cannot be used to request a refund on the entire package. Examples of such services
are as follows:

  • Copyrights Protection Certificates.
  • Website & Emails Hosting Services.
  • Website SSL Certificates
  • Website Domain Purchase.
  • Website Maintenance Plans.
  • Website SEO Plans.
  • Social Media Marketing
  • Google Adwords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction, Brand Perfect Studio
management after review of the project may choose to offer a partial refund to the client.

 

CLAIM YOUR REFUND

To claim your refund, please follow the following steps:

  • Call our number (832)-242-9103 and speak with your respective Project Manager to initiate a refund.
  • Live Chat. Click here to start chat now and speak with a representative to initiate a refund.
  • Send an email to info@brandperfectstudio.com to initiate a refund.

As soon as we receive your refund request, we will respond at our earliest. Once the required analysis is
completed, we will initiate the process according to our refund policy stated above.

To cancel a project prior to project initiation due to reasons unrelated to the service, the refund request
must be made within 24 hours of order placement to receive a full refund. Requests after 24 hours may
incur a service fee.

After receiving your refund, you will not have any rights to any designs submitted by Brand Perfect Studio,
unless mutually agreed in writing. Copyright ownership will be maintained through the Government Copyright Agencies.

 

100% SATISFACTION GUARANTEE

  • Our unlimited revisions policy is to make sure that you are 100% satisfied.
  • We aim at exceeding your expectations and strive to accomplish it.
  • We do not stop our revisions until you are completely satisfied with your design (number of revisions
    will be according to your package).

 

DELIVERY POLICY

  • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email.
  • The turnaround time will be according to the package, the minimum time required is 2 business days.
  • Websites will only be made live once all dues have been cleared. Under no condition a website will be made live if dues are outstanding.
  • In case of an urgent or rush order, contact our customer support team.

 

DESIGN OWNERSHIP & RIGHTS

All finalized designs provided by Brand Perfect Studio are done upon written request of finalization by the client. Upon finalization, the client receives all the core files of the logo and owns 100% of all rights to the design.

  • Client shall own the Final Design provided by Brand Perfect Studio in its entirety.
  • All ownership rights of the finalized design belong to the client 100%.
  • The client is free to use the finalized design as they see fit.
  • Client shall not, however, own any materials, media, or other content generated during any revision cycles leading up to the Final Product.

 

CONTENT CREATION & POPULATION

Brand Perfect Studio will not be responsible for creating or populating content (e.g., text/images) into the website, unless purchased exclusively otherwise. In which case:

  • Brand Perfect Studio will populate the website with content created for the client
    • The content/text for the website will be created specifically for the customer’s website.
  • Brand Perfect Studio will populate the website with images.
    • Brand Perfect Studio will acquire stock imagery for client from stock photo websites.
    • Images will be purchased upon approval from the client.
    • Brand Perfect Studio will not be responsible in any way, shape, or form, for any similarities between images used on the site that may or may not resemble other websites.
  • Brand Perfect Studio will populate the website with products and product details
    • Product images and product details will be provided by the client.

 

N.D.A. & REPUTATION MANAGEMENT POLICY

  • Brand Perfect Studio does not share customer information regarding their project or contact details with anyone. The client’s personal and project information is kept confidential at all points.
  • Once the project is completed successfully, both parties, Brand Perfect Studio and the Client, agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
  • Each party agrees to refrain from (and Brand Perfect Studio shall take reasonable steps to ensure its officers and directors refrain from) making any defamatory comments of any type or nature whatsoever about the Client (or in the case of the company, its employees, officers, directors, agents, consultants, affiliates, investors, or business partners).

 

RECORD MAINTENANCE

Brand Perfect Studio keeps records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

 

CUSTOMER SUPPORT

Our Customer Support Team is present in the office Monday – Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed to info@brandperfectstudio.com and will be picked up the next working day.

 

TECHNICAL SUPPORT POLICY

Brand Perfect Studio is primarily a design service and design consultancy provider. We design and develop the services that the client needs. Occasionally, our packages and services may include technical aspects to help the client with their websites and emails. Brand Perfect Studio will provide the client with basic information regarding those services and the settings required to make them work. We will not be responsible for providing detailed training or installations of said services on the customer’s end. Such services may include but are not limited to:

  • Website Deployment
    • Brand Perfect Studio will deploy the website for the customer on:
      1. A hosting server provided by us.
        • Hosting Service provided by Brand Perfect Studio is a free service provided to the client as an added feature without any cost. It is acquired from a third-party service provider.
      2. A hosting server provided by the customer (purchased from a third party)
        • If the website is hosted on a third-party server purchased by the customer, Brand Perfect Studio will not be held responsible for any server or hosting related issues.

 

There is no Service Level Agreement (SLA) between client and Brand Perfect Studio in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.

  • Website Content Management System (CMS)
    • Brand Perfect Studio will provide the customer with a user manual to use the Website CMS.
    • Brand Perfect Studio will not be responsible for training the client in the Website CMS.
  • Emails Setup
    • Brand Perfect Studio will provide the customer with the necessary settings and information to install the emails on their end.
    • Brand Perfect Studio will not be responsible for installing said emails on the customer’s end.
    • Brand Perfect Studio will not be responsible for providing technical support or troubleshooting email errors, as our emails are on open servers accessible by all service providers.

Brand Perfect Studio will not be held responsible in any way for the customer’s failure to execute, install, or learn the usage of the above-mentioned services on their end, as these responsibilities lie with the customer.

 

COMMUNICATION POLICY

Our representatives may use pseudonyms depending on which region they are interacting in to facilitate better communication with customers because we operate in the global market.

 

CONTACT INFORMATION

Company Name: Brand Perfect Studio
Phone: (832)-242-9103
Email: info@brandperfectstudio.com
Address: 940 Gemini St, Houston, TX, 77058

LIMITED TIME OFFER